Book with us and save
up to 10%
compared to Booking.com
Check rooms and rates
From93US$ /night
Check-in
21Apr2025Select date
Check-out
22Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About Resort

327-343 Frankton Road, Queenstown, New Zealand, 9197
View all

Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
King Room
Max:
2 persons
250 sq. feet 
Bed options:
1 King Size Bed
Shower
Heating
Check Prices
King Room
Max:
2 persons
250 sq. feet 
Bed options:
1 King Size Bed
Shower
Heating
Check Prices
Two-Bedroom room
Max:
2 persons
1015 sq. feet 
Bed options:
2 Single beds or 1 Queen Size Bed
Lake view
Shower
Fireplace
Check Prices
Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore a range of transportation options for your spa getaway

City Center
Queenstown 1.2 mi
Airports
Queenstown (ZQN) 3.3 mi
Te Anau Manapouri (TEU) 108.5 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Parking
  • 24-hour reception
  • No pets allowed
  • Ski storage
  • Elevator

Sports & Fitness

  • Skiing

Guest Parking

  • Electric kettle
  • Dryer
  • Cookware/ Kitchen utensils

Services

  • Free shuttle service

Children

  • Cribs

Room features

  • Paid Wi-Fi in rooms
  • Heating
  • Sitting area
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle
  • Dryer
  • Cookware/ Kitchen utensils

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
Show more

Location

327-343 Frankton Road, Queenstown, New Zealand, 9197
Map view
327-343 Frankton Road, Queenstown, New Zealand, 9197
Nearby
Aircraft spotters point approach Queenstown airport
900 ft
Restaurants
Shores Restaurant
100 ft
327-343 Frankton Road

Reviews and Ratings <br />

Feedback from previous guests about their experience.
86%
loved the resort and would return for another relaxing stay
8.6/10
Great
Rooms
5.6
Location
7.4
Service
6.0
Dining
6.0
Guest reviews
8.6/10
based on 5 reviews
4/5 based on 1239 reviews
7.7
7.7/10 based on 1961 reviews
#43 of 62 hotels in Queenstown based on Tripadvisor
Natalie
United Kingdom, December  2024
5.8/10

I had mixed feelings about my stay. The location boasts incredible views of the lake, which were truly breathtaking. However, the hotel was under construction, making our experience less enjoyable. The room's cleanliness left much to be desired, and I was disappointed that they didn’t provide basic amenities like enough towels. Overall, while the view was stunning, the service and upkeep were not up to par for what I expected.

Rooms
5.0
The room had an amazing view but was not clean, with stained furniture and missing supplies.
Service
6.0
The staff were friendly and tried to help, but I shouldn’t have had to approach them so often for basic needs.
Location
7.0
The hotel is right in front of a beautiful lake, which is its best feature. However, the construction obstructed the views we paid for.
Dining
5.0
Dining was lackluster overall. Meals were occasionally incorrect, which was frustrating during our stay.
Facilities
6.0
The facilities seem outdated, with needed improvements evident in the room's appearance.
Sebastian
United Kingdom, November  2024
6.6/10

I had mixed feelings about my stay. The hotel is in a great location with stunning views, but the condition of the rooms left much to be desired. While I appreciated the spaciousness of the suite, the cleanliness and maintenance standards were not up to par. The service was a bit hit or miss, but I did appreciate the responsiveness of the maintenance team. Overall, it has potential but needs significant improvements.

Rooms
5.0
The suite was spacious with beautiful views, but unfortunately not very clean upon arrival.
Service
6.0
The maintenance team was prompt but the front desk service was inconsistent and could be friendlier.
Location
9.0
The location is fantastic, offering stunning views and easy access to local attractions.
Dining
Facilities
6.0
The facilities were decent, although some amenities felt outdated and in need of repair.
John
United Kingdom, November  2024
5.2/10

I had mixed feelings about my stay. On one hand, the views were absolutely stunning, and the room was spacious. However, the overall condition of the hotel left much to be desired, with cleanliness issues and an uninviting check-in experience. Despite some positives, I can't say I would recommend it based on the value for money or the state of the facilities.

Rooms
6.0
The apartment was spacious with amazing views, but it felt quite tired and some upkeep was needed. Walkways had cobwebs and the bathroom was particularly disappointing with mould present.
Service
5.0
The check-in process was chaotic, and the staff seemed overwhelmed. It could definitely be improved to make guests feel more welcomed.
Location
6.0
The hotel is located a good distance from Queenstown, about a 45-minute walk, making it feel isolated. However, the scenery around the hotel is beautiful.
Dining
5.0
Dining options were limited, and the atmosphere felt cramped at times. I didn’t find it particularly appealing.
Facilities
5.0
While there are decent amenities, many areas seemed neglected and overdue for a proper clean. It was disappointing to see dirt and dust in common areas.
Nicholas
United Kingdom, October  2024
8.2/10

I had an amazing stay with stunning views of the lake and mountains from my room. The amenities were great and the apartment was spacious and well-furnished. However, I did face some issues with the Wi-Fi connection that made it a bit inconvenient. Overall, a memorable experience with a few minor drawbacks.

Rooms
9.0
The apartment was spacious, furnished nicely, and offered fabulous 180-degree views of Lake Wakatipu and The Remarkables.
Service
10.0
The staff were incredibly friendly and eager to help with anything I needed, which made my stay more enjoyable.
Location
9.0
The hotel's location was stunning, right by the lake and close enough to walk to downtown, which was very convenient.
Dining
6.0
I didn’t utilize the dining options much, but there seemed to be limited variety, which could be improved.
Facilities
7.0
The facilities were well-maintained and had everything I needed during my stay, although I wish the Wi-Fi was better.
Rosie
United Kingdom, September  2024
5.0/10

My stay was quite disappointing overall. Although I enjoyed some delicious food from the restaurant, the issues with the room and the poor service really detracted from the experience. The location had potential with beautiful views, but the noise and maintenance problems made it hard to fully appreciate. Given the high price point, I expected much better standards.

Rooms
5.0
The room had several maintenance issues including a poorly mounted loo seat that broke and a shower door that was in disrepair. It overall felt tired and not well-kept.
Service
5.0
The front desk was not very helpful when we experienced power outages, leaving us feeling lost and anxious. I found the service to be lacking in attentiveness.
Location
6.0
The hotel is situated by a lovely lake, which offers a nice view. However, it's quite a distance from town making it less ideal for exploring.
Dining
8.0
I was pleasantly surprised by the quality of the food in the restaurant, which was quite good for hotel standards.
Facilities
5.0
The overall facilities felt dated and in need of significant maintenance, detracting from the experience.
Want to see exclusive early booking offers?
Access special rates now and plan your next wellness retreat!
Check Rates

Next best alternative

Consider them for your next trip.
Check-in
21Apr2025Select date
Check-out
22Apr2025Select date
Rooms and Guests2 Guests, 1 Room